Returns & refunds

You may request a return within 30 days of receiving your order. To qualify, an item must be unused, in the same condition in which it arrived, and returned with its original packaging, accessories, and proof of purchase.

Email support@Roadcraftsupply.store before sending anything back. Include your order number, the item you want to return, and the reason for the return.

We will confirm whether the return is eligible and provide return instructions. The contact address shown on this website is not an automatic returns depot; returns sent without approval may be delayed or refused.

We cannot accept items that have been used, damaged after delivery, altered, or returned incomplete. Opened consumable, chemical, or hygiene-sensitive goods may not be returnable unless faulty.

These exclusions do not affect your legal rights when an item is faulty, damaged, or not as described.

For change-of-mind returns, return shipping costs are normally the customer’s responsibility. If we sent the wrong item, or an item arrived faulty or damaged, we will arrange or reimburse reasonable return shipping as appropriate.

Please inspect your order when it arrives. If an item is damaged, faulty, or incorrect, contact us promptly with your order number and clear photographs where relevant so we can put things right.

After we receive and inspect an approved return, we will tell you whether the refund has been accepted. Approved refunds are sent to the original payment method. Your bank or payment provider may need additional time to show the funds in your account.

The quickest way to obtain a different item is to return the eligible original item and place a new order after the return is approved.

If UK or European consumer cancellation rights apply to your purchase, this policy does not limit them. Contact us promptly if you wish to cancel. Orders already dispatched may need to be returned before a refund can be completed.